Privacy Policy

Indonesia Direct also referred to as “we,” “us,” or “our,” serves as a dedicated platform for sourcing a range of Indonesian products including food, agriculture, fashion, furniture, and home decor. The term “Indonesia Direct” is a representation of the legal entity, PT. Indonesia Direct.

Our Privacy Policy aims to clearly communicate how we manage and process the Personal Information we gather. If you disagree with any aspect of this Privacy Policy, your option is to discontinue the use of our platform.

For terms not explicitly defined in this Privacy Policy (such as “Sourcing Hub,” “Vendor,” “Buyer,” and “Services”), their meaning will align with the definitions provided in our Terms of Service, accessible at Indonesia Direct Terms of Service.

“Aggregated Information” refers to data that has been compiled from various user profiles or specific categories of users in a way that it no longer reveals the identity of individual users.

“Data Controller” designates Indonesia Direct as the entity accountable for the utilization and management of Personal Information.

The terms “Personal Information” and “Personal Data” are used to describe details that can be used to identify a living individual, either on its own or in conjunction with other collected information under the jurisdiction of the Data Controller.

We collect Personal Information, which may include but is not limited to, your name, contact details such as email and IP address, and data concerning the web pages you interact with on our platform.

General Data

Our platform may gather generalized types of information like your IP address and zip code. This data helps us understand how users engage with our platform and enable us to offer better services.

Log Data

Every interaction with our platform is automatically logged by our servers. This Log Data may include details such as IP address, the date and time of access, the type of hardware and software being used, and how long you spend on specific pages.

Cookies and Similar Technologies

Indonesia Direct utilizes cookies and other comparable technologies on its platform. These technologies allow us and our business partners to collect certain types of data when you interact with our platform.

Other Technologies

We may employ additional technologies, like web beacons and tracking URLs, to accumulate Log Data about users. This aids us in understanding user behavior and improving our services.

Vendor and Buyer Interactions

Our platform facilitates interactions between Verified Vendors and Buyers. Information generated or shared during these interactions may be stored for the purpose of enhancing our platform’s services.

Third-Party Integrations

Our platform may feature plugins or integrations from third-party companies. If you engage with these plugins, third-party companies may receive information about your interactions with our platform.

Indonesia Direct does not intentionally gather Personal Information from individuals under the age of 18. If we discover that we have inadvertently collected information from a minor, we will take steps to delete the account and any associated data. If you believe that we might have collected information from a minor, kindly reach out to us at our designated email.

We gather and store details you voluntarily provide when interacting with our platform, such as when you:

• • • Browse our platform or use its search functionalities
    • Make or respond to product requests
    • Interact with Verified Vendors or other users
    • Communicate with Indonesia Direct through various means

We use the information we collect for the following purposes:

• • • To help you access and use our platform
    • To enhance, protect, and optimize the user experience and our business operations
    • To maintain a safe and secure platform, including fraud prevention and risk assessments
    • To send administrative notices, updates, and requested information
    • To conduct analytics and research to improve our platform and services

We adopt robust security measures to safeguard your data, although no digital storage method or data transmission over the internet can guarantee 100% security.

Your data may be stored and processed within Indonesia and other jurisdictions that may have different data protection laws. However, we never sell or rent your data to third parties.

Some aspects of your information might be visible for marketing purposes or as necessary features of our platform, such as:

• • • When you engage with Verified Vendors or other users, your information may become visible to them.
    • Contributions to our Sourcing Hub may include parts of your information and could be indexed by search engines.
    • Our business partners and affiliates may display parts of our platform that include your information, subject to your preferences and settings.

You acknowledge that Indonesia Direct may access and disclose your information if required by law or in good faith belief that such action is necessary for:

• • • Responding to legal claims against Indonesia Direct
    • Complying with legal obligations and processes
    • Enforcing our agreements with users
    • Fraud prevention and risk assessment
    • Safeguarding the rights and safety of Indonesia Direct and its users

We may also disclose and utilize non-identifying, aggregated data for industry analysis, demographic profiling, and other business purposes.

Indonesia Direct, either directly or through third-party service providers, may examine your interactions with other users on the platform for reasons including but not limited to fraud prevention, risk assessment, and customer support. This does not include using your communications for third-party marketing or selling reviews of such communications.

While we employ a range of technical and administrative safeguards to secure your information, please be aware that no online platform can guarantee complete security. Nonetheless, we strive to protect your data against unauthorized access, alteration, or destruction.

We want to ensure you’re fully informed about your data protection rights. As a user, you have:

• Right to Access: You can request a copy of the information we hold about you.
• Right to Rectification: If any information we hold is inaccurate, you have the right to correct it.
• Right to Erasure: You can request the removal of your data.
• Right to Restrict Processing: Under certain conditions, you have the right to limit how we process your data.
• Right to Object to Processing: Under certain conditions, you have the right to object to how we process your data.

To exercise any of these rights, you can contact us at our provided email address.

Our platform may include links to other websites not controlled by Indonesia Direct. We are not responsible for the privacy practices or content of these third-party websites. We recommend reviewing their privacy policies for information on how they collect and use data.

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and if significant changes are made, we’ll notify you through email. It’s crucial for you to periodically review this Policy for any updates.

Should you have any inquiries about this Privacy Policy or the data we hold about you, please don’t hesitate to get in touch with us. Contact us via email at cs@indonesiadirect.id